FAQ

How quickly will returned funds be sent?

Store process - Store-specific process: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

What happens if I request cancellation after shipment?

Store practice - Current framework: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

What return and exchange choices are available?

Storefront practice - Accessible review: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

Is shipping available outside the United States?

Customer assurance - Transaction-focused guidance: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

Can the same care instructions be used for every product?

How we apply this - Detailed explanation: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

When is the customer service team available?

Important context - Direct clarification: Email support@gocontigotale.shop or call 702-379-0045 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What are the fulfillment time estimates?

Policy in practice - Reliable requirement: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

Will the order include tracking?

Customer assurance - Order-specific coverage: Each shipped order receives a carrier tracking number, which may take a short time to activate.

Store contact information

Direct guidance - Customer-ready choice: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigotale.shop

Phone: 702-379-0045

Physical and return address: 117 Davis Pl, Clarkesville, Georgia, 30523, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).