Refund Policy

Plain-language summary - Store-specific timing: A delivered order from gocontigo remains eligible for a no-reason return or an exchange during the following 30 days.

Return eligibility

Plain-language summary - Focused approach: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Storefront practice - Clear method: The no-reason option does not cover custom-made merchandise, clearance or Final Sale items, gift cards, or intimate and hygiene-sensitive goods once opened.

Store practice - Straightforward method: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Cancellation before shipment

Store responsibility - Reliable handling: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.

Refund method and timing

Policy detail - Accessible response: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Exchange requests

Order guidance - Operational procedure: Eligible products may be exchanged during the same 30-day window, subject to replacement availability when the request is reviewed.

Return destination

117 Davis Pl, Clarkesville, Georgia, 30523, United States

Return shipping responsibility

Service approach - Transparent explanation: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.

How to reach the merchant

Store process - Straightforward clarification: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigotale.shop

Phone: 702-379-0045

Physical and return address: 117 Davis Pl, Clarkesville, Georgia, 30523, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).